Patient Portal FAQ for Patients

Thank you for your interest in enrolling in the Baptist Medical Group Patient Portal. It is a convenient, easy-to-use tool that we know you will enjoy. Below, you will find a list of frequently asked questions about Patient Portal and it's usage.

How can I access the Patient Portal?
First, please talk to a team member at your doctor’s office about enrolling in the Patient Portal. They will then enroll you in Patient Portal and provide you with an enrollment token. To complete your enrollment please visit Once you are there, you will see a login button that says, “Existing Patients - Patient Portal Login." Click on that button and it will take you to the log in screen.

Who should I contact if I have trouble logging in to the portal?
Please contact your provider’s office and a team member will be happy to walk you through logging in.

What can I do with Patient Portal?
Patient Portal is an effective way to streamline your communication with your physician office team. You will now be able to do the following all in Patient Portal:
• Request medication refills
• Request an appointment
• Ask a medical question
• Receive your summary of health data
• Request medical records
• Access health information
• Read and respond to messages sent from your doctor’s office
• Fill out patient paperwork

Will my doctor’s office respond to me immediately in Patient Portal?
While we try and respond to all requests as fast as we can, please allow the office team two business days to respond to your requests to ensure all of your needs are met effectively. The Patient Portal should not be used for urgent matters or emergencies. 

When I send a message through the portal, who does it go?
Your messages go to a team member at your doctor’s office. They will then address your needs and respond to your request through the Patient Portal. Please allow two business days for a team member to respond to your request.

How do I know if there is a message waiting for me in the portal?
You will receive an email at your email address associated with your Portal Account. The email will not contain any private health information, it will simply state that a message is waiting for you the patient in the portal. The email will say that it is from “Baptist Medical Group.”

Can I send an email directly to my doctor’s office?
In order to secure your privacy, our offices only communicate electronically through the Patient Portal. Patient Portal is a secure messaging system that prevents any of your information to be compromised. If you have any questions about this policy, please contact your doctor’s office.

Can I message my physician directly on Patient Portal?
The messages and requests you send on Patient Portal go directly to a team member at your doctor’s office. They will then process your request and get back to you within two business days.

What if I have an emergency? Should I message my doctor on Patient Portal?
No. If you have an emergent health concern or need, please call 9-1-1 or visit your nearest emergency room.

Can my username be changed?
Yes. You can change your username under Account Settings while logged into the portal.

If I forget my password can I reset it without calling my doctor’s office?
Yes.  There is a link on the login page that will allow you to reset your password using the security questions set up during enrollment.

Can I delete my Patient Portal account?
Patient Portal is now an official means of communication for Baptist Medical Group. If you are considering deleting your Patient Portal account please contact your physician's office.

What if I still have questions?
Please contact your doctor’s office and a team member will assist you.